Team Lead - Appointment Generation

Brief:

UnboundB2B is looking for Team Lead for its Appointment Setting Operations with 4 – 5 years of relevant experience (on papers). As a Team Lead you will responsible for a team of up to 15 people and ensure timely delivery of projects / campaigns been assigned to you.

Roles and Responisbilities:

Day to day Team Management including shrinkage and attrition.
Coordination with inter-dept managers for projects / campaigns you own.
Ensure timely delivery of campaigns with highest efficiency and quality.
Improve team productivity by coaching, mentoring and training.
Ability to effectively coach colleagues and communicate with senior management.
Closely work with Unbound Sales Team.
Experience of incentivizing and motivating a sales focused team.
Meet monthly goals and KPIs for self and for team.
Customer service experience and the ability to.
Deal with difficult customers.
Create, maintain and publish productivity and related reports.
Manage and solve client queries.

Candidate should have:

4 to 5 years of experience as Team Lead (B2B lead gen industry only).
Excellent written and verbal communication skills.
Should have excellent softskills.
Well versed with MS office (MS Excel)
Should be a team player
Willing to work according to US Time Zone 6.30pm to 3.30am IST and also stretch as and when required
Drive to excel and Onus towards tasks assigned