Team Lead – Appointment Generation


UnboundB2B is looking for Team Lead for its Appointment Setting Operations with 4 – 5 years of relevant experience (on papers). As a Team Lead you will responsible for a team of up to 15 people and ensure timely delivery of projects / campaigns been assigned to you.

Roles and Responisbilities:

  • Day to day Team Management including shrinkage and attrition.
  • Coordination with inter-dept managers for projects / campaigns you own.
  • Ensure timely delivery of campaigns with highest efficiency and quality.
  • Improve team productivity by coaching, mentoring and training.
  • Ability to effectively coach colleagues and communicate with senior management.
  • Closely work with Unbound Sales Team.
  • Experience of incentivizing and motivating a sales focused team.
  • Meet monthly goals and KPIs for self and for team.
  • Customer service experience and the ability to.
  • Deal with difficult customers.
  • Create, maintain and publish productivity and related reports.
  • Manage and solve client queries.

Candidate should have:

  • 4 to 5 years of experience as Team Lead (B2B lead gen industry only).
  • Excellent written and verbal communication skills.
  • Should have excellent softskills.
  • Well versed with MS office (MS Excel)
  • Should be a team player
  • Willing to work according to US Time Zone 6.30pm to 3.30am IST and also stretch as and when required
  • Drive to excel and Onus towards tasks assigned
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Shawn Hadden

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