Quality Analyst

Responsibilities and Duties
• Audit Voice and Non-voice leads to ensure Compliance with project requirements
• Prepare, Maintain & Publish internal and external quality reports
• Track campaign / project progress and Audit Queues to ensure timely Deliveries
• Ownership of audit completion within the TAT to meet deliverables
• Maintain Audit SOPs and conduct regular calibrations with the Operations team
• Partner with Operations to conduct Timely refreshers and training
• Conduct trend analysis and provide insights for process enhancement
• Investigate escalations for root cause and suggest preventive measures
• Maintain Productivity reports and tracking KPIs

Candidate should have

• 1 to 3 years of experience as QA
• Excellent written and verbal communication skills in English
• Well versed with MS office (MS Excel)
• Should be a team player and able to collaborate to get the best results
• Willing to work according to EST Time Zone 6.30 pm to 3.30 Am
• Drive to excel and Onus towards tasks assigned

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