Introduction
Taking a look at some of the Customer Satisfaction Quotes from inspirational leaders can ignite a spark of motivation for your team. These words allow us to understand the importance of satisfied and happy customers.
Besides, a great product and marketing strategy can help new businesses take off rapidly.
But, if they don’t focus on customer satisfaction, the success will die as soon as they reach the first peak.
What Is Customer Satisfaction?
Customer Satisfaction is measured by, how happy your customers are with your product or customer service, and how well they engage with your business on any platform.
But, how do you get happy customers?
The most successful businesses have their leaders focus on how they can do better for their customers. They map customer journeys and identify the barriers or pain points before, during and after the sale.
Simply put, the more you focus on solving your customers’ problems and addressing their concerns, you will succeed in customer satisfaction. A great sample might come from the hiking industry where trekking experts try to get honest feedback from their customers. For instance, if a customer goes hiking in Switzerland, the trekking company will do its best to gather feedback and improve its service in the future if needed.
Here’s some inspiration for you to sustain long-term success and get more happy customers with some of these customer satisfaction quotes from world business leaders.
Top 21 Customer Satisfaction Quotes in 2023
#1 Jeff Bezos
(Founder & CEO at Amazon)
If you’re competitor focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
#2 Tony Hsieh
(CEO of Zappos)
Let’s take most of the money we would’ve spent on paid advertising and paid marketing and instead of spending it on that invest it in the customer experience / customer service and then let our customers do the marketing for us through word of mouth.
#3 Angela Duckworth
(Founder and CEO of Character Lab)
Unless you have a vision, you haven’t begun to do the practice that makes you great.
#4 Neil Patel
(Founder of KISSmetrics)
Going above and beyond involves making customers “feel special” and helping them out even when it may not make sense.
#5 John Willard Marriott
(Founder of the Marriott Corporation)
If you take care of your people, your people will take care of your customers and your business will take care of itself.
#6 James Cash Penney
(Founder J.C. Penney Stores)
Courteous treatment will make a customer a walking advertisement.
#7 Peter Drucker
(Management Consultant, and Author)
Quality in a service or product is not what you put into it. It is what the customer gets out of it.
#8 Jerry Gregoire
(Previously CIO at Dell)
Customer experience is the next competitive battleground.
#9 Chip Bell
(Keynote Speaker, Author and Customer-Loyalty Consultant)
Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.
#10 Derek Sivers
(Founder CD Baby)
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.
#11 Gucci Family Slogan
(Gucci)
Quality is remembered long after the price is forgotten.
#12 Sam Walton
(Founder of Walmart and Sam’s Club)
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.
#13 Roy H. Williams
(Author & founder of the Wizard Academy Institute)
The first step in exceeding your customer’s expectations is to know those expectations.
#14 Mahatma Gandhi
(Indian revolutionary, anti-colonial nationalist, and political ethicist)
A customer is the most important visitor in our premises. He is not dependent on us; we are dependent on him. He is not an interruption in our work, he is the purpose of it. He is not an outsider in our business, he is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
#15 Bill Gates
(Microsoft)
Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.
#16 Michael LeBoeuf
(Business Author)
Every company’s greatest assets are its customers because without customers there is no company.
#17 Henry Ford
(Founder of Ford Motors)
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
#18 Andres Angelani
(CEO at Softvision)
At the heart of a successful business strategy is a customer experience that is elegantly simple and positive, where consumers are likely to come away satisfied – and return.
#19 Scott D. Anthony
(Managing Director, Innosight Consulting)
Of course, if you are launching a new business, you can think about revenues, profits, and so on, but metrics such as customer satisfaction or employee retention might be meaningful if you are focusing more internally.
#20 Colleen Barrett
(President, Southwest Airlines)
To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.
#21 David Armano
(U.S. Strategy Director, Edelman)
Provide an experience that is both useful, usable, desirable, and differentiated, and you will create demand for your brand and delight your customers.
Jim Rohn said, “One customer, well taken care of, could be more valuable than the $10,000 worth of advertising”. This customer service quote implies that a single bad experience might lead customers to leave your product. This also results in a lifetime of loss in sales and negative word of mouth.
Adding to your disappointment, an average US customer shares a negative experience with an average of 15 people. Whereas, the same customer will share a positive experience with only 11 people on an average.
With these quotes on customer experience and happy customers, we can understand one thing.
Customer satisfaction should be the top priority of a business. It increases brand loyalty, boosts the trust factor, and spreads positive word of mouth.
Final Words
To increase your sales, keep your customers’ needs in mind.
Account to your product’s quality and value to see how accessible it is for the customers. Ensure your product meets your customers’ expectations and addresses their pain points .
Your communication will also determine, whether your customer will continue his/ her journey with you or not!
Gaurav Roy
14 February 2023
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